Patient Stories

Wayne Memorial welcomes your input and thanks you for acknowledging our staff and our care.  If you wish to contact someone directly, please email askwmh@wmh.org.   Since Wayne Memorial Hospital first opened its doors in 1920, we have tried to stay true to our mission to provide quality healing and comfort to those in need guided by compassion, advocacy, respect, excellence and service.  Again, we appreciate you sharing your story.

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From: Kathleen Bowes
To: Nurse Practicioner Lisa Miller

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I absolutely love Nurse Practitioner Lisa Miller from Honesdale Family Health Center! I’ve seen a lot of doctors recently and she’s been the most caring and helpful person I’ve seen in a long time, and she’s helped me tremendously! She promptly returns calls, and has even called me back on a weekend. I can tell she truly wants to help people feel better and continues to try until she gets to the root of the problem. She helped me throughout one of the hardest times of my life, and she continues to make sure I’m healing well from surgery. I recommend her to everyone in need of some medical answers.

From: Nicola Calabrese
To: ER Staff and 4th Floor staff

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Recently I had my son in law, husband and 28 day old grandson in the ER at the same time (all unrelated issues) so I was completely overwhelmed. The baby was transported and son-in-law was released. They received excellent care and compassion.
My husband spent six days in the hospital. The staff in the ER was excellent. We are not familiar with the area and a nurse offered to let me follow her home since she lived in our area. My husband was then moved to the 4th floor. EVERYONE from the Doctor, nurses, dietary aides, technicians, nurses’ aides and housekeeping was wonderful. In particular the nurse that he had for several days (Felicia Correa, RN). She was so compassionate and friendly and truly cared about his well-being. I knew how special she was when she came in the following day and she told me that she worried about him all night and was glad to see he was making progress. Thank you for making the most awful week bearable.  Nicola Calabrese on behalf of Albert Calabrese

From: Amanda
To: Same day pre-op, op-holding and post-op staff

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My 6 year old son had minor same day surgery on 5/17/18. Once again we had a phenomenal experience with all the staff in pre-op, op-holding and post-op. EVERYONE we came into contact with made it a point to smile, make my son laugh and give him special attention. As a parent, to have your child feel so comfortable while in a hospital having a procedure is priceless. When he heard he would have to have this procedure again, his only concern was how long it took because of his consistent great experiences with all of these amazing people. Not only were they playing games with him, giving him whatever he wanted/needed they made him feel safe and comfortable. The people in these roles have such a nurturing manner to them that is unparalleled and should be commended. Instead being anxious and worried, they make everyone feel cared for and at ease. I could go on and on……
Please send my gratefulness to all in these departments.

From Margie Gerstmann to the staff at Wayne Memorial Hospital

From: Margie Gerstmann
To: The staff at Wayne Memorial Hospital

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They saved my life. I was diagnosed with Rhabdomyolysis. When I came to the hospital I could barely move after a spin class, my urine was brown. When they tested my blood my creatine kinase levels were extremely high, (the highest he had ever seen). They admitted me and I stayed at that hospital for a week and left without kidney damage. I can’t thank them enough.

From Alice Mcafee To WMH staff

From: alice mcafee
To: alicemac@ptd.net

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I have used Memorial Hospital for 7 years now, It is the best Hospital with caring staff.
I have been an outpatient and inpatient many times and always have always received the best care.
I always tell friends to use Wayne memorial Hospital for all services.
Thank you to all staff.

From Dawn Van Der Stad To Dr. Settles, Chrissy Kapalski/Radiology and Brandon Wallo-student

From: Dawn Van Ser Stad
To: Dr.Settles , Chrissy kapalski-MS2T, and Brandon Wallo-student

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I had to come in and get an upper GI. I WAS SO NERVOUS. They called me and explained everything to me as they did it! Great personalities. Love them

From Gloria Statler to Teresa Bates/Scheduling & Linda Vose/Sleep Center

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Everybody calls to complain but I’m calling to let you know you have some employees working for you that just go above and beyond their jobs there. I have a son with special needs. Teresa (Bates/Central Scheduling) has made this process so much easier for me… took so much stress off of me… She is AWESOME! And Linda Vose (Sleep Disorders Center) is AMAZING! A lot of people don’t know how to talk to my 26-year-old son because of his condition but she treated him like a person. Good is not the word she is fantastic! She helped with transfer of my son which is really difficult for me especially because I just lost my aide. I was in a panic but Linda took off all the stress. You really are lucky to have her.  In fact I would recommend Wayne Memorial to everyone.  Just really terrific caring staff.

From: Jessica Viljoen
To: Kara Poremba

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On 10-29-17 I gave birth to our first child. A little girl named Raeven. I had always planned on breast feeding, but after meeting Kara, I knew it was the best thing for my daughter. At only 3 days old, our daughter wasn’t feeding the best, and was fussy most of the time. Kara had told us to call whenever we needed her, so I did. She was doing rounds at New Beginnings, but promptly called me back and gave us words of encouragement and advice. She also asked us if we would be able to stop at the honesdale women’s health center to weigh the baby, and help us with the feeding process. After the almost hour we spent with her, we found our daughter was not eating nearly enough. Kara walked us through different positions, holds, and we saw that I was doing it improperly. When the visit was over (and our little girl had a full belly) the fussiness was gone. Our daughter was a happy little sleepy baby! Kara truly is a life saver for our new and growing family. The peace of mind we have, and confidence in our ability to provide for our growing newborn is priceless
Thank you Wayne Memorial for providing such an important service to us, and thank you for allowing Kara to do what she was obviously put on this earth to do. Help growing families continue to grow!

From: Rev. Shirley Kerrigan
To: Michele Daig, Lorraine

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I was given a paper but no survey found.

I was so amazed at the service, it was great. The receptionist at the first desk and then the woman who gave me the instructions and the technologist.

Efficient, courteous, friendly, calming. You have a great staff. Kudos to all.

From: STACY GARDNER
To: TAMMY AND AMY AT FOREST CITY OUTPATIENT CENTER

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GREAT PROFESSIONALS YOU HAVE AT THE (FOREST CITY OUTPATIENT) CENTER – BOTH WITH SUPERIOR PEOPLE SKILLS AND WHO ALWAYS HAVE A SMILE ON THEIR FACES.