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Wayne Memorial Medical Command Enhances Emergency Services

There is a dedicated “red phone” in the hospital’s Emergency Department (ED) that is used exclusively to communicate with paramedics and EMTs in the field as they transport a patient to the ED. The system allows doctors to offer via phone patient-specific care and guidance that can save precious minutes in treatment time.

“An Emergency Medicine physician, trained in emergency protocols can assist prehospital personnel in decision making when the situation is more complex than a written protocol may indicate." said James Pettinato, RN-HP, MHSA. “If the EMT or paramedic requests guidance in difficult situations they can discuss the case with the Medical Command Physician on the way to the Emergency Department instead of the patient waiting until he/she is in the ED—that’s a plus.”

Wayne Memorial’s 24/7 Medical Command works with 14 ambulance companies in Wayne County through the 911-Wayne County Communications Center, as well as numerous EMT and ambulance crews from Pike and Lackawanna Counties.

Photo: Patrick Pugliese, MD, medical director of Wayne Memorial Hospital’s Emergency Department, goes over Medical Command protocol in the ED. The red Medical Command phone is in the foreground.


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